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Privacy Notice

This privacy notice is in particular relation to Dove and Lace.

1. Whose data do we collect?

We collect data of business to business clients, private clients and prospects, business partners, services providers, business prospects and other professional affiliates, in connection with providing commercial or private services, either via a third-party supplier or by us.


2.How do we collect data?

Most of the information we hold about you has been provided directly to us by you. For example, if you fill out a registration or subscription forms on one one of our websites. Occasionally we may be provided with information by a third party that we may be working with. For example, we may be provided with contact details by a partner who is referring business to us.

We will also collect data that you have provided to us directly either over the telephone, in person, via a business card you have given to us or by email.

Other data we collect includes when you have completed an application form or signed a Terms of Business linked to one of our trading styles.


3. What data do we collect?

Personal information that we’ll handle in connection with all of our products and services, specifically of relevance to ‘clients’ who have done business directly or indirectly with Dove & Lace.

  • Personal and contact details, such as title, full name and contact detail

  • Records of your contact with us including correspondence letters and/or emails

  • Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used

  • Information about your use of products or services held with our business partners or us

  • Details of your special event date, the location and time


4. What is the source of your personal information

 We’ll collect personal information from the following general sources:

  • From you directly

  • Information you input via this website and one of its forms

  • From business partners, third party providers, business affiliates and service providers we work with, or others who are part of providing your products and service

  • From lead generation sources and where you have enquired directly


5. What do we use your personal data for?

We use your personal data, including any personal data listed in section 1, for the following purposes:

  • To provide you with a quote

  • To provide you with our Terms & Conditions

  • Updating your records

  • Managing any aspect of the product or service

  • To improve the operation of our business and that of our business partners

  • For management and auditing of our business operations including accounting

  • For direct marketing, where you have given us explicit permission to do so, relating to new products and services offered by any one of the trading styles listed. We’ll send marketing to you via your preferred method of contact.

  • To provide personalised content and services to you from a sales perspective, rather than a marketing perspective

  • To share information that is necessary to provide to our business partners where you have done business with them through us as your conduit


6. What are the legal grounds for our processing of your personal information (including when we share it with others)?

1) Where it is needed to provide you with our products and services such as:

a) Updating your records

b) Sharing your personal information with business partners where necessary and service providers when you conclude a piece of business with us

c) To provide a good level of service to you

2) Where it is in our legitimate interest to do so, such as:

a) Managing your products and providing a good level of service to our clients

b) Following guidance from regulatory bodies where applicable

c) For market research if we were to conduct any

d) For direct marketing where you have given us consent and via your preferred contact method


3) To comply with our legal obligations

With your consent or explicit consent:

a) For direct marketing communications;

b) For some of our profiling and other automated decision making

7. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  • Business partners

  • Service providers

8. How and when you can withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using our main office number 07807121080 or emailing with your full contact details.


9. What should you do if your personal information changes?

You should contact us on 07807121080 or email to update your records.


10. Do you have to provide information to us?

For marketing purposes, no. However, in order to complete your order effectively, we do require your personal details in order to complete this, and for us to supply you with products and services, we do need certain information from you which will be necessary to complete the job, particularly and often in relation to your delivery address.


11. How is your information stored?

We utilise an online, cloud-based technology which is password protected, backed-up and encrypted. This is our electronic filing system and is only accessed by Katy Scott, Founder of Dove & Lace.

We hold some physical client files at our office premises which are securely stored in locked cabinets, on a gated community, in a locked office.


12. How long do we store information?

Unless we are advised by you to do otherwise, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations

  • For as long as we provide services to you


13. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at the time if they are engaged or not. The right of data portability is only relevant from May 2018.


  • The right to be informed about your processing of your personal information

  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information, completed

  • The right to object to the processing of your personal information

  • The right to restrict processing of your personal information

  • The right to have your personal information erased (the “right to be forgotten”).

  • The right to request access to your personal information and to obtain information about how we process it

  • The right to move, copy or transfer your personal information (data portability)

  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

  • You have the right to complain to the Information Commissioner’s Office which enforces data protection laws.


14. What are your marketing preferences and what do they mean?

We may use your home address, phone number, email address and social media or other digital marketing channels, to contact you according to your marketing preferences. You can stop receiving marketing from us at any time by contacting us using the details below.


15. Changes to this Privacy Notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices.


16. Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights, you can email:

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